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Home/Graphic Designing/Ashford Hotels
Hospitality Case Study

Ashford Hotels

A refreshed collateral system used across print and digital touchpoints.

-33%Mobile Bounce Rate
Ashford Hotels digitallyscaled
ClientAshford Hotels
IndustryHospitality / Travel
Timeline5 weeks
ServicesGraphic Designing
The Challenge

Where things stood before

Ashford Hotels's biggest obstacle was a booking experience that was quietly costing them guests before a reservation was ever completed — something their team had tried to patch more than once without lasting success.

It was the kind of problem that showed up in the numbers before anyone could fully articulate it.

The Solution

What we built

Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.

What we ultimately delivered was a refreshed collateral system used across print and digital touchpoints, built specifically around what Ashford Hotels needed.

  • Structured so Ashford Hotels's own team could maintain it going forward
  • Benchmarked against clear, agreed-upon success metrics from day one
  • Built using Adobe Illustrator and Photoshop for a stable, maintainable foundation
  • Tested thoroughly before launch to avoid post-launch surprises
Results

The impact, by the numbers

-33%
Mobile Bounce Rate
+39%
Completed Bookings
3 steps
Booking Steps
4.7/5
Guest Rating
Tech Stack

Built with

Adobe IllustratorPhotoshopInDesignFigma

“What stood out was how specific the work was to our actual situation, not a generic playbook. -33% mobile bounce rate within a few months, and that's held up months later.”

EI
Elena Ingram

Operations Director, Ashford Hotels

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