SaaS Case Study
Cyphergate Software
A governance framework built ahead of a customer-facing AI feature launch.
+29%Feature Adoption
The Challenge
Where things stood before
Before working with us, Cyphergate Software was dealing with a product experience that couldn't personalize or scale the way the market expected, and it was starting to cost them real business.
Their team suspected AI could help but weren't sure where to actually start.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
The result was straightforward: a governance framework built ahead of a customer-facing AI feature launch, built specifically around what Cyphergate Software needed.
- Validated thoroughly before deployment to avoid production surprises
- Built using Notion and Confluence for a stable, maintainable foundation
- Benchmarked against clear, agreed-upon success metrics from day one
- Designed around Cyphergate Software's actual data and workflow, not a generic template
Results
The impact, by the numbers
+29%
Feature Adoption
96.8%
Model Accuracy
-38%
Support Tickets
99.9%
Uptime
Tech Stack
Built with
NotionConfluencePythonSQL
Duskwood Industries
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