Hospitality Case Study
Draycott Hospitality Group
A POS and booking integration built for a combined retail and service business.
-48%Booking Errors
The Challenge
Where things stood before
When Draycott Hospitality Group first reached out, front and back-of-house systems that worked off different, conflicting information was the issue sitting at the top of their list.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
What we ultimately delivered was a POS and booking integration built for a combined retail and service business, built specifically around what Draycott Hospitality Group needed.
- Built using React and Node.js for a stable, maintainable foundation
- Benchmarked against clear, agreed-upon success metrics from day one
- Structured so Draycott Hospitality Group's own team could maintain it going forward
- Designed around Draycott Hospitality Group's actual workflow, not a generic template
Results
The impact, by the numbers
-48%
Booking Errors
+36%
Guest Satisfaction
-27%
Room Turnover Time
+49%
Repeat Bookings
Tech Stack
Built with
ReactNode.jsStripe TerminalPostgreSQL
Ashfield Retail Group
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