Healthcare Case Study
Eastwood Clinics
QA support for a patient-facing portal with strict reliability needs.
-42%Admin Time Saved
The Challenge
Where things stood before
Eastwood Clinics's biggest obstacle was systems that made both staff and patients work harder than they should have to — something their team had tried to patch more than once without lasting success.
The longer it went unaddressed, the more it was quietly compounding.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
The result was straightforward: qA support for a patient-facing portal with strict reliability needs, built specifically around what Eastwood Clinics needed.
- Structured so Eastwood Clinics's own team could maintain it going forward
- Tested thoroughly before launch to avoid post-launch surprises
- Built using Cypress and Selenium for a stable, maintainable foundation
- Delivered within a 8-week timeline without cutting scope
Results
The impact, by the numbers
-42%
Admin Time Saved
94.9%
Patient Portal Adoption
-54%
Appointment No-Shows
+41%
Staff Satisfaction
Tech Stack
Built with
CypressSeleniumBrowserStackJira
Lane Analytics
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