Professional Services Case Study
Everline Consulting
An internal AI assistant that reduced repetitive questions to the support team.
-31%Turnaround Time
The Challenge
Where things stood before
Everline Consulting came to us with a problem that had been building for a while: a patchwork of manual processes that hadn't scaled with the business.
Competitors and peers seemed to have this figured out already, which only made it more frustrating.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
From there, an internal AI assistant that reduced repetitive questions to the support team, built specifically around what Everline Consulting needed.
- Validated thoroughly before deployment to avoid production surprises
- Delivered within a 10-week timeline without cutting scope
- Designed around Everline Consulting's actual data and workflow, not a generic template
- Built using OpenAI API and LangChain for a stable, maintainable foundation
Results
The impact, by the numbers
-31%
Turnaround Time
+24%
Accuracy
94.3%
Team Adoption
+33%
Client Satisfaction
Tech Stack
Built with
OpenAI APILangChainNode.jsVector DB
Barrowfield Retail Group
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