Field Services Case Study
Longcroft Field Services
A fleet maintenance tracking system that reduced unexpected vehicle downtime.
-39%Dispatch Time
The Challenge
Where things stood before
Before working with us, Longcroft Field Services was dealing with dispatch that ran on phone calls and guesswork instead of real data, and it was starting to cost them real business.
It wasn't a small fix — the underlying structure needed to change, not just the surface.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
From there, a fleet maintenance tracking system that reduced unexpected vehicle downtime, built specifically around what Longcroft Field Services needed.
- Tested thoroughly before launch to avoid post-launch surprises
- Delivered within a 4-week timeline without cutting scope
- Designed around Longcroft Field Services's actual workflow, not a generic template
- Structured so Longcroft Field Services's own team could maintain it going forward
Results
The impact, by the numbers
-39%
Dispatch Time
+43%
First-Visit Fix Rate
+31%
Technician Utilization
-44%
Customer Wait Time
Tech Stack
Built with
React NativeNode.jsPostgreSQLMQTT
Ilminster Logistics
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