SaaS Case Study
Northlake Technologies
An administrative automation tool that reduced clinician documentation time.
+37%Feature Adoption
The Challenge
Where things stood before
Northlake Technologies came to us with a problem that had been building for a while: a product experience that couldn't personalize or scale the way the market expected.
Their team suspected AI could help but weren't sure where to actually start.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
From there, an administrative automation tool that reduced clinician documentation time, built specifically around what Northlake Technologies needed.
- Delivered within a 5-week timeline without cutting scope
- Benchmarked against clear, agreed-upon success metrics from day one
- Designed around Northlake Technologies's actual data and workflow, not a generic template
- Structured so Northlake Technologies's own team could monitor and maintain it going forward
Results
The impact, by the numbers
+37%
Feature Adoption
96.4%
Model Accuracy
-15%
Support Tickets
90.8%
Uptime
Tech Stack
Built with
PythonHL7/FHIRPyTorchAWS HealthLake
Cortexa Medical Group
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