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Healthcare Case Study

Pathwell Health

An automation that handled a rules-heavy compliance check at scale.

-30%Admin Time Saved
Pathwell Health digitallyscaled
ClientPathwell Health
IndustryHealthcare
Timeline6 weeks
ServicesAI-Powered Process Automation
The Challenge

Where things stood before

Pathwell Health came to us with a problem that had been building for a while: administrative and clinical workflows that hadn't kept pace with the volume they were handling.

It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.

The Solution

What we built

Rather than jumping straight to a model, we spent time understanding the specific shape of the problem first.

What we ultimately delivered was an automation that handled a rules-heavy compliance check at scale, built specifically around what Pathwell Health needed.

  • Benchmarked against clear, agreed-upon success metrics from day one
  • Validated thoroughly before deployment to avoid production surprises
  • Built using Python and OpenAI API for a stable, maintainable foundation
  • Structured so Pathwell Health's own team could monitor and maintain it going forward
Results

The impact, by the numbers

-30%
Admin Time Saved
96.6%
Model Accuracy
-43%
Patient Wait Time
+47%
Staff Satisfaction
Tech Stack

Built with

PythonOpenAI APINode.jsREST API

“We'd talked about doing something with AI for a long time without knowing where to start. Having it scoped properly made all the difference — -30% admin time saved within a few months.”

UA
Ursula Alderidge

Head of Operations, Pathwell Health

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