Wellness Case Study
Penrose Wellness Group
An appointment platform that reduced no-shows with automated reminders.
+51%Completed Bookings
The Challenge
Where things stood before
When Penrose Wellness Group first reached out, a booking process that was quietly losing clients before they ever confirmed was the issue sitting at the top of their list.
Competitors and peers seemed to have this figured out already, which only made it more frustrating.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
What we ultimately delivered was an appointment platform that reduced no-shows with automated reminders, built specifically around what Penrose Wellness Group needed.
- Delivered within a 8-week timeline without cutting scope
- Designed around Penrose Wellness Group's actual workflow, not a generic template
- Built using React and Node.js for a stable, maintainable foundation
- Structured so Penrose Wellness Group's own team could maintain it going forward
Results
The impact, by the numbers
+51%
Completed Bookings
-37%
No-Shows
-35%
Booking Time
+48%
Client Retention
Tech Stack
Built with
ReactNode.jsStripePostgreSQL
Queensbury Events Group
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