Hospitality Case Study
Sedgewick Hospitality Group
A guest-profile system that improved repeat-guest recognition at check-in.
-39%Booking Errors
The Challenge
Where things stood before
Before working with us, Sedgewick Hospitality Group was dealing with front and back-of-house systems that worked off different, conflicting information, and it was starting to cost them real business.
The problem was quietly getting more expensive to ignore every month it went unaddressed.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
The result was straightforward: a guest-profile system that improved repeat-guest recognition at check-in, built specifically around what Sedgewick Hospitality Group needed.
- Structured so Sedgewick Hospitality Group's own team could maintain it going forward
- Delivered within a 5-week timeline without cutting scope
- Built using React and Node.js for a stable, maintainable foundation
- Benchmarked against clear, agreed-upon success metrics from day one
Results
The impact, by the numbers
-39%
Booking Errors
+30%
Guest Satisfaction
-16%
Room Turnover Time
+29%
Repeat Bookings
Tech Stack
Built with
ReactNode.jsStripePostgreSQL
Thornfield Hospitality Group
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