Healthcare Case Study
Turlington Health Systems
A patient billing portal that reduced billing-related phone calls to front desk staff.
-16%Admin Time Saved
The Challenge
Where things stood before
Turlington Health Systems came to us with a problem that had been building for a while: administrative systems that made both staff and patients work harder than they should have to.
The problem was quietly getting more expensive to ignore every month it went unaddressed.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
From there, a patient billing portal that reduced billing-related phone calls to front desk staff, built specifically around what Turlington Health Systems needed.
- Built using Node.js and PostgreSQL for a stable, maintainable foundation
- Structured so Turlington Health Systems's own team could maintain it going forward
- Tested thoroughly before launch to avoid post-launch surprises
- Delivered within a 7-week timeline without cutting scope
Results
The impact, by the numbers
-16%
Admin Time Saved
99.8%
Patient Portal Adoption
-34%
Appointment No-Shows
+32%
Staff Satisfaction
Tech Stack
Built with
Node.jsPostgreSQLHL7/FHIRREST API
Underwood Health Systems
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