SaaS Case Study
Undermark Software
A monitoring setup that caught model drift weeks before it affected key metrics.
+45%Feature Adoption
The Challenge
Where things stood before
Undermark Software's biggest obstacle was a product experience that couldn't personalize or scale the way the market expected — something their team had tried to patch more than once without lasting success.
Competitors and peers seemed to have this figured out already, which only made it more frustrating.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
From there, a monitoring setup that caught model drift weeks before it affected key metrics, built specifically around what Undermark Software needed.
- Delivered within a 8-week timeline without cutting scope
- Structured so Undermark Software's own team could monitor and maintain it going forward
- Validated thoroughly before deployment to avoid production surprises
- Built using Grafana and Prometheus for a stable, maintainable foundation
Results
The impact, by the numbers
+45%
Feature Adoption
92.4%
Model Accuracy
-35%
Support Tickets
96.2%
Uptime
Tech Stack
Built with
GrafanaPrometheusMLflowPython
Vantageline Financial
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