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Home/Medical Billing Software/Underwood Health Systems
Healthcare Case Study

Underwood Health Systems

A denial-tracking system that identified and fixed a recurring coding error.

-19%Admin Time Saved
Underwood Health Systems digitallyscaled
ClientUnderwood Health Systems
IndustryHealthcare
Timeline5 weeks
ServicesMedical Billing Software
The Challenge

Where things stood before

Underwood Health Systems's biggest obstacle was administrative systems that made both staff and patients work harder than they should have to — something their team had tried to patch more than once without lasting success.

It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.

The Solution

What we built

We started by getting a clear picture of exactly where things were breaking down before proposing anything.

What we ultimately delivered was a denial-tracking system that identified and fixed a recurring coding error, built specifically around what Underwood Health Systems needed.

  • Tested thoroughly before launch to avoid post-launch surprises
  • Delivered within a 5-week timeline without cutting scope
  • Built using Node.js and PostgreSQL for a stable, maintainable foundation
  • Benchmarked against clear, agreed-upon success metrics from day one
Results

The impact, by the numbers

-19%
Admin Time Saved
90.5%
Patient Portal Adoption
-30%
Appointment No-Shows
+29%
Staff Satisfaction
Tech Stack

Built with

Node.jsPostgreSQLHL7/FHIRREST API

“They took the time to understand our business before proposing anything. -19% admin time saved within a few months, which is exactly what we needed.”

AF
Adaora Fairfax

Operations Director, Underwood Health Systems

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