Healthcare Case Study
Waybridge Group
A patient portal rebuild that reduced front-desk call volume noticeably.
-47%Admin Time Saved
The Challenge
Where things stood before
When Waybridge Group first reached out, administrative and patient-facing systems that hadn't kept pace with the volume they were handling was the issue sitting at the top of their list.
It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
The result was straightforward: a patient portal rebuild that reduced front-desk call volume noticeably, built specifically around what Waybridge Group needed.
- Structured so Waybridge Group's own team could maintain it going forward
- Built using React and Node.js for a stable, maintainable foundation
- Designed around Waybridge Group's actual workflow, not a generic template
- Benchmarked against clear, agreed-upon success metrics from day one
Results
The impact, by the numbers
-47%
Admin Time Saved
98.3%
Patient Portal Adoption
-15%
Appointment No-Shows
+20%
Staff Satisfaction
Tech Stack
Built with
ReactNode.jsHL7/FHIRPostgreSQL
Thistlewood Group
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