Healthcare Case Study
Zenithbay Medical Group
An AI concierge tool that handled routine questions, freeing front-desk staff.
-23%Admin Time Saved
The Challenge
Where things stood before
Zenithbay Medical Group came to us with a problem that had been building for a while: administrative and clinical workflows that hadn't kept pace with the volume they were handling.
Competitors and peers seemed to have this figured out already, which only made it more frustrating.
The Solution
What we built
Rather than jumping straight to a model, we spent time understanding the specific shape of the problem first.
The result was straightforward: an AI concierge tool that handled routine questions, freeing front-desk staff, built specifically around what Zenithbay Medical Group needed.
- Structured so Zenithbay Medical Group's own team could monitor and maintain it going forward
- Validated thoroughly before deployment to avoid production surprises
- Designed around Zenithbay Medical Group's actual data and workflow, not a generic template
- Benchmarked against clear, agreed-upon success metrics from day one
Results
The impact, by the numbers
-23%
Admin Time Saved
95.1%
Model Accuracy
-38%
Patient Wait Time
+41%
Staff Satisfaction
Tech Stack
Built with
PythonPyTorchPMS APIsSQL
Ashfield Capital
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