Professional Services Case Study
Zenway Consulting
A personalization engine that improved cross-sell conversion meaningfully.
-42%Turnaround Time
The Challenge
Where things stood before
Zenway Consulting came to us with a problem that had been building for a while: a patchwork of manual processes that hadn't scaled with the business.
The problem was quietly getting more expensive to ignore every month it went unaddressed.
The Solution
What we built
Rather than jumping straight to a model, we spent time understanding the specific shape of the problem first.
From there, a personalization engine that improved cross-sell conversion meaningfully, built specifically around what Zenway Consulting needed.
- Built using Python and PyTorch for a stable, maintainable foundation
- Designed around Zenway Consulting's actual data and workflow, not a generic template
- Benchmarked against clear, agreed-upon success metrics from day one
- Validated thoroughly before deployment to avoid production surprises
Results
The impact, by the numbers
-42%
Turnaround Time
+25%
Accuracy
90.7%
Team Adoption
+32%
Client Satisfaction
Tech Stack
Built with
PythonPyTorchRedisSQL
Vireline Retail Group
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