Cinderline Software
A virtual assistant that handled routine questions, freeing staff for complex ones.
Where things stood before
Cinderline Software's biggest obstacle was a product experience that couldn't personalize or scale the way the market expected — something their team had tried to patch more than once without lasting success.
It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
The result was straightforward: a virtual assistant that handled routine questions, freeing staff for complex ones, built specifically around what Cinderline Software needed.
- Designed around Cinderline Software's actual data and workflow, not a generic template
- Validated thoroughly before deployment to avoid production surprises
- Built using OpenAI API and LangChain for a stable, maintainable foundation
- Delivered within a 10-week timeline without cutting scope
The impact, by the numbers
Built with
Driftline Health
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