Healthcare Case Study
Driftline Health
A chatbot rebuild that fixed a frustrating, deflection-heavy previous version.
-16%Admin Time Saved
The Challenge
Where things stood before
Driftline Health came to us with a problem that had been building for a while: administrative and clinical workflows that hadn't kept pace with the volume they were handling.
Their team suspected AI could help but weren't sure where to actually start.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
The result was straightforward: a chatbot rebuild that fixed a frustrating, deflection-heavy previous version, built specifically around what Driftline Health needed.
- Delivered within a 4-week timeline without cutting scope
- Benchmarked against clear, agreed-upon success metrics from day one
- Designed around Driftline Health's actual data and workflow, not a generic template
- Structured so Driftline Health's own team could monitor and maintain it going forward
Results
The impact, by the numbers
-16%
Admin Time Saved
98.3%
Model Accuracy
-46%
Patient Wait Time
+36%
Staff Satisfaction
Tech Stack
Built with
OpenAI APILangChainNode.jsVector DB
Everline Consulting
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