Healthcare Case Study
Ledbury Health Systems
A staff coordination system that improved shift handoff communication.
-20%Admin Time Saved
The Challenge
Where things stood before
Ledbury Health Systems came to us with a problem that had been building for a while: administrative systems that made both staff and patients work harder than they should have to.
Competitors and peers seemed to have this figured out already, which only made it more frustrating.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
The result was straightforward: a staff coordination system that improved shift handoff communication, built specifically around what Ledbury Health Systems needed.
- Tested thoroughly before launch to avoid post-launch surprises
- Benchmarked against clear, agreed-upon success metrics from day one
- Delivered within a 4-week timeline without cutting scope
- Structured so Ledbury Health Systems's own team could maintain it going forward
Results
The impact, by the numbers
-20%
Admin Time Saved
93.0%
Patient Portal Adoption
-34%
Appointment No-Shows
+26%
Staff Satisfaction
Tech Stack
Built with
Node.jsPostgreSQLHL7/FHIRREST API
Millthorpe Health Systems
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