Moorland Hotels
A pre-arrival and post-stay email sequence that increased repeat bookings.
Where things stood before
Moorland Hotels's biggest obstacle was a booking experience that was quietly costing them guests before a reservation was ever completed — something their team had tried to patch more than once without lasting success.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
The result was straightforward: a pre-arrival and post-stay email sequence that increased repeat bookings, built specifically around what Moorland Hotels needed.
- Structured so Moorland Hotels's own team could maintain it going forward
- Benchmarked against clear, agreed-upon success metrics from day one
- Built using Klaviyo and Mailchimp for a stable, maintainable foundation
- Delivered within a 4-week timeline without cutting scope
The impact, by the numbers
Built with
Ivywood Goods
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