Field Services Case Study
Mosswell Field Services
A scheduling system that cut manual dispatch time significantly.
-35%Dispatch Time
The Challenge
Where things stood before
Before working with us, Mosswell Field Services was dealing with dispatch that ran on phone calls and guesswork instead of real data, and it was starting to cost them real business.
It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
What we ultimately delivered was a scheduling system that cut manual dispatch time significantly, built specifically around what Mosswell Field Services needed.
- Structured so Mosswell Field Services's own team could maintain it going forward
- Benchmarked against clear, agreed-upon success metrics from day one
- Delivered within a 7-week timeline without cutting scope
- Built using React Native and Node.js for a stable, maintainable foundation
Results
The impact, by the numbers
-35%
Dispatch Time
+62%
First-Visit Fix Rate
+39%
Technician Utilization
-18%
Customer Wait Time
Tech Stack
Built with
React NativeNode.jsPostgreSQLTwilio
Netherfield Logistics
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