Logistics Case Study
Netherfield Logistics
A field service platform that improved first-visit fix rates.
-23%Dispatch Time
The Challenge
Where things stood before
Netherfield Logistics's biggest obstacle was a scheduling process that was still largely manual, and increasingly error-prone — something their team had tried to patch more than once without lasting success.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
The result was straightforward: a field service platform that improved first-visit fix rates, built specifically around what Netherfield Logistics needed.
- Delivered within a 4-week timeline without cutting scope
- Benchmarked against clear, agreed-upon success metrics from day one
- Structured so Netherfield Logistics's own team could maintain it going forward
- Tested thoroughly before launch to avoid post-launch surprises
Results
The impact, by the numbers
-23%
Dispatch Time
+22%
On-Time Delivery
-26%
Manual Scheduling Hours
97.1%
Fleet Visibility
Tech Stack
Built with
React NativeNode.jsPostgreSQLTwilio
Ottersmoor Industries
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