Manufacturing Case Study
Ottersmoor Industries
A technician tracking system that reduced customer wait-time complaints.
-44%Downtime
The Challenge
Where things stood before
Before working with us, Ottersmoor Industries was dealing with operational visibility that lagged behind what the team needed to make good decisions, and it was starting to cost them real business.
It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.
The Solution
What we built
We started by getting a clear picture of exactly where things were breaking down before proposing anything.
What we ultimately delivered was a technician tracking system that reduced customer wait-time complaints, built specifically around what Ottersmoor Industries needed.
- Tested thoroughly before launch to avoid post-launch surprises
- Benchmarked against clear, agreed-upon success metrics from day one
- Structured so Ottersmoor Industries's own team could maintain it going forward
- Delivered within a 5-week timeline without cutting scope
Results
The impact, by the numbers
-44%
Downtime
+58%
Reporting Accuracy
-45%
Maintenance Response Time
+59%
Throughput
Tech Stack
Built with
React NativeNode.jsPostgreSQLTwilio
Penhallow Field Services
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