Field Services Case Study
Penhallow Field Services
A work order system that replaced a paper-based process entirely.
-48%Dispatch Time
The Challenge
Where things stood before
When Penhallow Field Services first reached out, dispatch that ran on phone calls and guesswork instead of real data was the issue sitting at the top of their list.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
What we ultimately delivered was a work order system that replaced a paper-based process entirely, built specifically around what Penhallow Field Services needed.
- Benchmarked against clear, agreed-upon success metrics from day one
- Built using React Native and Node.js for a stable, maintainable foundation
- Delivered within a 8-week timeline without cutting scope
- Designed around Penhallow Field Services's actual workflow, not a generic template
Results
The impact, by the numbers
-48%
Dispatch Time
+58%
First-Visit Fix Rate
+26%
Technician Utilization
-24%
Customer Wait Time
Tech Stack
Built with
React NativeNode.jsPostgreSQLTwilio
Mosswell Field Services
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