Real Estate Case Study
Norwich Properties
A maintenance tracking system that improved response time to tenant requests.
-24%Admin Time Saved
The Challenge
Where things stood before
Before working with us, Norwich Properties was dealing with leasing and maintenance data spread across spreadsheets that never quite matched, and it was starting to cost them real business.
It was the kind of issue that showed up in day-to-day frustration long before it showed up in a report.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
From there, a maintenance tracking system that improved response time to tenant requests, built specifically around what Norwich Properties needed.
- Benchmarked against clear, agreed-upon success metrics from day one
- Built using React and Node.js for a stable, maintainable foundation
- Structured so Norwich Properties's own team could maintain it going forward
- Delivered within a 7-week timeline without cutting scope
Results
The impact, by the numbers
-24%
Admin Time Saved
-45%
Maintenance Response Time
+24%
Owner Satisfaction
95.8%
Portfolio Visibility
Tech Stack
Built with
ReactNode.jsStripePostgreSQL
Oakhaven Properties
Want results like this for your business?
Let's talk about your project — no pressure, just a straightforward conversation about what you need.
Book an Appointment