Hospitality Case Study
Oakleigh Hospitality Group
A booking flow redesign that significantly increased completed reservations.
-16%Booking Errors
The Challenge
Where things stood before
When Oakleigh Hospitality Group first reached out, front and back-of-house systems that worked off different, conflicting information was the issue sitting at the top of their list.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
What we ultimately delivered was a booking flow redesign that significantly increased completed reservations, built specifically around what Oakleigh Hospitality Group needed.
- Tested thoroughly before launch to avoid post-launch surprises
- Built using React and Node.js for a stable, maintainable foundation
- Delivered within a 5-week timeline without cutting scope
- Designed around Oakleigh Hospitality Group's actual workflow, not a generic template
Results
The impact, by the numbers
-16%
Booking Errors
+30%
Guest Satisfaction
-18%
Room Turnover Time
+24%
Repeat Bookings
Tech Stack
Built with
ReactNode.jsStripePostgreSQL
Penrose Wellness Group
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