Hospitality Case Study
Thistlewood Partners
A guest personalization system that improved repeat-guest satisfaction.
-22%Booking Errors
The Challenge
Where things stood before
Thistlewood Partners came to us with a problem that had been building for a while: front and back-of-house systems that worked off different, conflicting information.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
From there, a guest personalization system that improved repeat-guest satisfaction, built specifically around what Thistlewood Partners needed.
- Built using React and Node.js for a stable, maintainable foundation
- Benchmarked against clear, agreed-upon success metrics from day one
- Tested thoroughly before launch to avoid post-launch surprises
- Designed around Thistlewood Partners's actual workflow, not a generic template
Results
The impact, by the numbers
-22%
Booking Errors
+30%
Guest Satisfaction
+35%
Repeat Bookings
+47%
Revenue Per Room
Tech Stack
Built with
ReactNode.jsPythonStripe
Yellowstone Group
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