Hospitality Case Study
Yellowstone Group
A booking flow redesign that significantly increased completed reservations.
-34%Booking Errors
The Challenge
Where things stood before
When Yellowstone Group first reached out, front and back-of-house systems that worked off different, conflicting information was the issue sitting at the top of their list.
Their team suspected the root cause but hadn't had the bandwidth to actually address it properly.
The Solution
What we built
Rather than jumping straight to a fix, we spent time understanding the specific shape of the problem first.
From there, a booking flow redesign that significantly increased completed reservations, built specifically around what Yellowstone Group needed.
- Tested thoroughly before launch to avoid post-launch surprises
- Structured so Yellowstone Group's own team could maintain it going forward
- Benchmarked against clear, agreed-upon success metrics from day one
- Delivered within a 7-week timeline without cutting scope
Results
The impact, by the numbers
-34%
Booking Errors
+44%
Guest Satisfaction
+33%
Repeat Bookings
+49%
Revenue Per Room
Tech Stack
Built with
ReactNode.jsPythonStripe
Zaharov Group
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